Health Care Authority changes member outreach related to undelivered mails

OKLAHOMA CITY - A rule being implemented by the Oklahoma Health Care Authority (OHCA) reminds SoonerCare (Oklahoma Medicaid) members to keep their home addresses up-todate with the agency. Members who fail to do so, risk losing their SoonerCare eligibility after outreach efforts are made by the agency to locate a current address.

The agency’s board approved the rule at their May 21 board meeting and it was signed by Governor Kevin Stitt on June 28. The rule will bring the agency into compliance with guidance from its federal partner, the Centers for Medicare & Medicaid Services (CMS).

At their May meeting, board members directed OHCA staff to provide them with an operational process detailing steps the agency will take to contact members who need to update their addresses. That process was presented at the June 25 board meeting.


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